It’s because I’m busy, but I will get back to you. There are thousands of you guys and just one of me, and I can only do so much in a day. I do work very hard to keep the FAQ and the Encyclopedia packed with useful information, so if you have a question please look in those places for your answer first. I cannot tell you how much time I spend replying to comments and emails with basically “I have an FAQ post on this” and a link to the relevant post. Save us both some time and check before asking 🙂
For reference, I generally prioritize correspondence as such:
- Comments on the blog and YouTube (Because everybody can read them and reap the benefits, though I don’t necessarily reply to comments in the order they were received). At any given time I usually have over 150 comments waiting for a reply, so if you end up waiting a week or two… sorry? I have to pay rent and feed my dog and sleep. If you need faster answers to your questions please consider becoming a Patron; I prioritize patron questions.
- Facebook comments and posts
- Instagram comments
- Facebook private messages & emails (private correspondence is at the bottom as only one person benefits from it)
Regarding comments on platforms other than the blog (Instagram and Facebook, I’m looking at you!): they kind of stink. I get a notification the instant the happen, and then they can just vanish into the abyss if I don’t reply immediately (which isn’t always possible). If you have a question about a recipe I’ve shared, please ask that question as a comment on the blog, not on another network.
YouTube comments are also dumb. The comments are organized by the date the parent comment was left, so if you reply to a comment that is a year old, that comment is starting its life out at the bottom of the ocean, and I am probably never going to see it. This makes back-and-forths difficult. Say you leave a comment on the 1st, I reply on the 5th, and you respond to my reply on the 7th. Between the 1st and the 7th there have probably been 50 new comments, so your reply on the 7th is 50 deep. How poorly designed is that!?
For blog comments: I do not reply to them in the order they’re received. I sort of jump into a pool of comments, grab a bunch, and reply to those. I tend to prioritize comments on newer posts as answering those promptly can head off multiples of the same question, and newer posts get more attention. I make time to reply to 10–20 comments a day. Depending on the time of year this can mean you hear from me in a few days or in a few weeks. If your comment is live on the site, it has not been lost or deleted; I simply haven’t gotten to it yet. There’s no need to re-submit it multiple times: I will delete duplicates.
Please know that I have received your email and I will reply when I can. At this point it might take two months. If your question can be posted as a comment on a relevant blog post, I highly recommend that approach instead—you will hear back much faster 🙂
Posted in: Personal & Website